Terms and conditions
These terms govern the use of Planify.fit by personal trainers, gyms and their clients. By creating an account you accept them.
No lock-in: cancel whenever you like and keep using the service until the end of the paid period. Your content and your clients' data are yours and you can export them at any time. Planify.fit is a management tool: the professional relationship with your clients, and responsibility for the training you prescribe, are yours.
1. Purpose and parties
Planify.fit provides a software-as-a-service for building training plans, managing clients, tracking progress and charging subscriptions. These terms form a contract between Planify.fit and the individual or legal entity that holds the account ("you", "the professional").
The service is aimed at professionals. End clients who access the portal via a link have no contractual relationship with Planify.fit, but with the professional who invites them.
2. Account and access
- You must be over 18 and provide accurate, up-to-date information.
- You are responsible for keeping your credentials confidential and for your account's activity. We recommend enabling two-step verification.
- Gym accounts can create users for their team; the account holder is responsible for how they use it.
- Tell us immediately at info@planify.fit if you detect unauthorised access.
3. Plans, pricing and VAT
Prices are shown excluding VAT, which is added on the invoice according to the client's country and applicable rules. We may update prices with 30 days' notice; the change applies at your next renewal and you can cancel beforehand at no cost.
4. Payments and billing
The subscription is charged in advance and renews automatically at the end of each period. Payments are processed through Stripe; we do not store card details. We issue an electronic invoice you can download from your dashboard.
If a charge fails, we will retry it for 7 days and notify you by email. After that period we may suspend access, keeping your data for the following 30 days.
5. Trial, cancellation and withdrawal
- The 14-day free trial requires no card and does not turn into an automatic charge.
- You can cancel from your dashboard at any time, with no penalty or lock-in. You keep access until the end of the period already billed.
- There are no refunds for partial periods already started, except as provided by law or where the service has been unavailable for reasons attributable to us.
- If you subscribe as a consumer rather than as a professional, you have a 14-calendar-day right of withdrawal; by requesting immediate access you agree that the service starts before that period and that you will be charged for the proportion used.
6. Charging your clients
The payments feature connects your own Stripe account. The service contract with your clients, the prices you set, the invoices you issue and their tax obligations are exclusively yours. Planify.fit is not a party to that relationship, does not hold funds and does not charge a commission on your income; Stripe's fees and terms apply.
7. Your content and intellectual property
You keep all rights over the plans, text, videos and images you upload. You grant us a limited, non-exclusive and revocable licence to host, process and display them for the sole purpose of providing you the service. We do not use your content to train models or for advertising.
The software, the Planify.fit brand, the in-house exercise library and the platform design are ours. You may use them in accordance with these terms, but not copy, resell or decompile them.
8. Acceptable use
The following is not permitted: using the platform for unlawful or deceptive activities; uploading content that infringes third-party rights or promotes practices dangerous to health; sharing a single professional account among several trainers to bypass plan limits; attempting to access other accounts' data; carrying out load testing or reverse engineering without prior written authorisation; or sending unsolicited bulk communications through the service.
9. Health and training notice
Planify.fit is a management tool and does not provide healthcare or medical advice. The library's templates and suggestions are for guidance only: the professional is solely responsible for assessing each client's fitness, adapting loads and referring them to a healthcare professional where appropriate. End clients should consult their doctor before starting an exercise programme.
10. Data protection and processing
For your clients' data, you are the controller and Planify.fit the processor. We will process that data only on your instructions, with staff bound by confidentiality, applying the security measures described in the Privacy policy, assisting you with rights requests and notifying you of any breach without undue delay. On termination we will delete or return the data as you choose. Authorised sub-processors are listed in that policy; we will notify you before adding a new one.
You warrant that you have a legal basis to enter your clients' data, including explicit consent where it concerns health information.
11. Availability and support
We commit to 99.9% monthly availability excluding scheduled maintenance, which we will announce 48 hours in advance. Support is provided by email during business hours (CET), with a response within 24 business hours; the Premium plan includes priority support. We may modify or withdraw specific features with reasonable notice where this does not substantially degrade the contracted service.
12. Warranties and liability
The service is provided with professional diligence, but we do not warrant that it is error-free or fit for any particular commercial outcome. Save for wilful misconduct or gross negligence, our total liability is limited to the amount you paid in the twelve months before the event giving rise to it. We are not liable for loss of profit, loss of clientele or indirect damages. Nothing in these terms excludes liability that the law does not allow to be limited, including consumer rights.
13. Term, termination and changes
The contract remains in force while your subscription is active. We may suspend or terminate the account in the event of a serious breach of these terms, non-payment or use that puts other users at risk, informing you of the reason and, where possible, giving you time to remedy it. You may export your data for the 30 days following cancellation. If we change these terms we will give you 15 days' notice; continuing to use the service constitutes acceptance.
14. Governing law and dispute resolution
These terms are governed by Spanish law. For relationships with professionals, the parties submit to the courts of Madrid. If you subscribe as a consumer, you keep the right to bring proceedings before the courts of your domicile and to use the European online dispute resolution platform. Before making a claim, write to us at info@planify.fit: most cases are resolved within a few days.
This English version is provided for convenience only. The binding version is the Spanish one; in the event of any discrepancy, the Spanish text prevails.